Cockpit

* User Profile

Welcome, Guest. Please login or register.

Login with username, password and session length

Who's Online

  • *Users: 2
  • *Guests: 22
  • *Total: 24

Author Topic: Cockpitforyou, Opencockpits no support from both  (Read 1194 times)

Offline mariodantas

  • Forum GURU
  • *
  • Posts: 91
  • Karma: +0/-0
  • FlightSimmer
    • sim-services
  • First Name: Mario
  • Home Location: Ballancourt sur Essonne (91) - France
Cockpitforyou, Opencockpits no support from both
« on: February 01, 2017, 03:29:37 PM »
Hi fellows, this is a little story for all of you.

A friend of mine bought a Cockpitforyou GOLD throttle a feu monts ago and now after many hous of usage the throttle is unusable, the throttle levers 1 and 2 move as they were free of motors, it seems like the motors sprokets are in plastic and they loose the theets, so we have notify or ask Torsten (owner of Cockpitforyou) for support since december 2016, more that 10 emails later, no response from the guy. So in my humble point of view you must be careful with this guy as it seems that no more support is available from his site or his email, I've tried to call with no success. SO BE CAREFUL

Another funny history this time with Opencockpits, I bought an ACP USB module for my pedestal a few months ago, last week I did a clean up inside the pedestal as it isn't finished yet I found some dust inside, when I unplugged the usb cable from the ACP module, the usb socket comes down with the cable, the USB socket was only welded by the 4 pins to the ACP board but not fixed (with the solid side pins used to fix the socket), so I tried to contact Opencockpits to show the problem and ask for a solution. Ok another disapeared people, I feel like a stupid one in the world of simulation spending money in trash, or anyway spending with non professionnal people who wants only to feed their fu...ing pockets with no mercy concerning their customers.

Be careful friends, in this world of simulation you'll find too many thras peaople in your way.


Disappointed with Cockpitforyou and Opencockpits, cheap throttles, cheap and bad quality modules and no support

Cheers

Mario DANTAS

France

Offline Trevor Hale

  • Administrator
  • I am chained to this website!
  • *
  • Posts: 3,299
  • Karma: +19/-0
    • Cockpitbuilders.com
  • First Name: Trevor
  • Home Location: New Liskeard, Ontario
Re: Cockpitforyou, Opencockpits no support from both
« Reply #1 on: February 01, 2017, 05:34:38 PM »
Hi Mario.


This indeed is a problem with this hobby.  There are more people trying to offer products that just don't make the cut. Some companies will make something cheap and sell for a high margin. Unfortunately it makes all of us more cautious in our quest for the perfect vendor. Keep in mind though there are also reputable companies that have product failures once in a while. You just can't put them into the same category. I just hope you can get your issues solved. Keep trying to contact the vendor and let us know how you make out.
« Last Edit: February 01, 2017, 06:28:17 PM by Trevor Hale »
Trevor Hale

Owner
http://www.cockpitbuilders.com

Director of Operations
Worldflight Team USA
http://www.worldflightusa.com

Offline tennyson

  • Forum GURU
  • *
  • Posts: 478
  • Karma: +0/-0
  • Aviation Enthusiast
  • First Name: Frank
  • Home Location: Brisbane, Australia
Re: Cockpitforyou, Opencockpits no support from both
« Reply #2 on: February 01, 2017, 06:12:32 PM »
Well,
I can tell you the opposite story.

I bought the same Gold throttle and have had my share of teething troubles.

Torsen, who's native tongue is German, is always on the ProSim forum and regularly helps out people with problems there.

He has always answered my emails and has given me superior service. I have no complaints.

He, like most small manufacturers, are stretched to the limit, supplying quality parts at minimum price and then spending an enormous amount of time with after-sales service.

His products are well made and certainly good value for money.

When you consider the myriad of problems that can and do exist within our hobby, after sales must take up an enormous amount of time.

I'm not saying this in your case, mate, but sometimes damage and incorrect set-up is the customers fault and it's really easy to sit on the sidelines bashing manufacturers all day.

I hope that you get your problems sorted, he's a good, honest bloke, as I've found from my dealings with him, so check out the ProSim forum and good luck.


Frank


Offline mariodantas

  • Forum GURU
  • *
  • Posts: 91
  • Karma: +0/-0
  • FlightSimmer
    • sim-services
  • First Name: Mario
  • Home Location: Ballancourt sur Essonne (91) - France
Re: Cockpitforyou, Opencockpits no support from both
« Reply #3 on: February 02, 2017, 01:21:03 AM »
Yes of course every one of us may have a different story to tell, maybe a good one or a bad one as in my own case.

In the opencockpits cas I mean is there any difficulty to fix the usb socked to the PCB board using the side fixers ?, I must tell you that after that I removed 1 by 1 all usb modules from my pedestal and ALL OF THEM have the same problem, the USB-B sockets are only fixed by their own 4 pins, that's a very bad practice, I bet that you can't plug / unplug your cable more than 10 times without detach the socket, I'm very sorry but I can't qualify that as quality items.

In the cockpitforyou case, Torsten have a support email and also a phone number, why searching Torsten in the forums ?, when we're about to decode to buy  TQ, Torsten answers our mails in a 30 minute basis, now that we have issues and want to know more about how to resolve it (even if it must be done by ourselves) Torsten doesn't exist anymore.

So in fact any one of us can tell a different story.

For the OC modules (those damages) I bought USB-B sockets from conrad and will replace them all, will drill little side holes to weld the fixers and get a solidd well fixed socket.

For Cockpitforyou I don't care abour warranty and will open the TQ, check for damaged gears (i'm almost sure that the problem is the lever gears) and replace it with steel ones or aluminium ones.

In the future I'll buy from flybycockpits (as I was in their installations a few days ago and saw by myself the sturdy quality of their products), CPFlight as the products perform well, now with ethernet support, or simworld with theyr simbox allowing you to swap USB port without loosing configuration. No more cheapers in the market for me.

Offline roarkr

  • CockpitBuilder
  • *
  • Posts: 4
  • Karma: +0/-0
  • Aviation Enthusiast
  • First Name: Roar
  • Home Location: Norway
Re: Cockpitforyou, Opencockpits no support from both
« Reply #4 on: February 10, 2017, 06:28:10 PM »
My experience with Opencockpits products is VERY good and their SIOC software is very well suited for flightsiming. In my view they deliver very good quality to a very competitive price.



roarkr


Offline Mach7

  • Forum GURU
  • *
  • Posts: 201
  • Karma: +0/-0
  • Aviation Enthusiast
  • First Name: james
Re: Cockpitforyou, Opencockpits no support from both
« Reply #5 on: February 10, 2017, 06:40:48 PM »
I think with Open Cockpits you are dealing with a bit of a language issue. I have had trouble with support, but find there product very good quality.

 

COUNTDOWN TO WF2018


WORLDFLIGHT TEAM USA

Will Depart in...

Recent Posts

Flyengravity order process
by Skysurfer170
[Today at 09:06:28 AM]
FDS-O2 Panels For Sale!!! Realiable Realistic Panels!!!
by KyleH
[Today at 07:01:13 AM]
Opencockpit Indicator Boxes (in US?)
by Nolatron
[November 21, 2017, 05:14:26 PM]
A320 of Fcoq
by Fcoq
[November 21, 2017, 03:00:10 PM]
Simkit flaps
by jackpilot
[November 21, 2017, 02:19:35 PM]
Ok to use only 2 of 4 fastners on crosstube bearing.
by kurt-olsson
[November 21, 2017, 07:57:19 AM]
Worldflight 2017 Conclusion
by Trevor Hale
[November 21, 2017, 07:16:44 AM]
Wooden overhead frame
by Jimmerrelie
[November 20, 2017, 08:49:22 PM]
737-800 Arduino X-Plane Build
by kurt-olsson
[November 20, 2017, 04:07:23 PM]
Another 737 builder :)
by kurt-olsson
[November 19, 2017, 09:08:20 AM]
Home Built Full B737-200 Sim for Sale - Richmond, BC Canada
by Bob Reed
[November 17, 2017, 10:03:12 PM]
Down memory lane - What was the first home cockpit SIM you saw?
by RayS
[November 17, 2017, 02:59:17 PM]
New supplier for your sim
by Fcoq
[November 17, 2017, 02:44:35 PM]
Oh Boy!!
by Bob Reed
[November 17, 2017, 01:37:54 PM]
FDS Shell Black or Raw Aluminum
by bernard S
[November 16, 2017, 06:15:12 PM]
B737 Startswitches
by archen
[November 16, 2017, 12:17:22 PM]
Worldflight Perth Crew news
by Trevor Hale
[November 16, 2017, 07:21:04 AM]
Jorge from NAVCOM
by Caflyt
[November 15, 2017, 04:50:25 PM]
Wanted 5inch screen
by fsaviator
[November 14, 2017, 08:41:16 PM]
737 FWD Overhead Switch Diagram
by MistyBlue
[November 13, 2017, 10:16:15 AM]
Sim out of the hangar
by Fcoq
[November 13, 2017, 10:05:13 AM]
Question for those that have converted real TQs
by mickc
[November 12, 2017, 02:47:54 PM]
Hey - PFD/ECAMS TFT
by BGStudios
[November 12, 2017, 01:22:55 PM]
Camera setup?
by Trevor Hale
[November 12, 2017, 07:48:26 AM]
Sim Progress (BAe146)
by Erj145sim
[November 11, 2017, 08:28:20 PM]
Where to order custom metal rod with predrilled holes.
by bernard S
[November 11, 2017, 11:48:38 AM]
737NG Single Seat Trainer "Starter Kit" :-)
by Captbrian
[November 10, 2017, 08:30:12 PM]
B737 DIY Gauges servo gears ??
by mickc
[November 10, 2017, 07:52:07 PM]
Delta 209
by blueskydriver
[November 10, 2017, 07:06:30 PM]
WorldFlightUSA - UAL 1120 Schedule
by Trevor Hale
[November 10, 2017, 03:53:00 PM]