Cockpit

* User Profile

Welcome, Guest. Please login or register.

Login with username, password and session length

Who's Online

  • *Users: 2
  • *Guests: 35
  • *Total: 37

Author Topic: Cockpitforyou, Opencockpits no support from both  (Read 899 times)

Offline mariodantas

  • Forum GURU
  • *
  • Posts: 91
  • FlightSimmer
    • sim-services
  • First Name: Mario
  • Home Location: Ballancourt sur Essonne (91) - France
Cockpitforyou, Opencockpits no support from both
« on: February 01, 2017, 03:29:37 PM »
Hi fellows, this is a little story for all of you.

A friend of mine bought a Cockpitforyou GOLD throttle a feu monts ago and now after many hous of usage the throttle is unusable, the throttle levers 1 and 2 move as they were free of motors, it seems like the motors sprokets are in plastic and they loose the theets, so we have notify or ask Torsten (owner of Cockpitforyou) for support since december 2016, more that 10 emails later, no response from the guy. So in my humble point of view you must be careful with this guy as it seems that no more support is available from his site or his email, I've tried to call with no success. SO BE CAREFUL

Another funny history this time with Opencockpits, I bought an ACP USB module for my pedestal a few months ago, last week I did a clean up inside the pedestal as it isn't finished yet I found some dust inside, when I unplugged the usb cable from the ACP module, the usb socket comes down with the cable, the USB socket was only welded by the 4 pins to the ACP board but not fixed (with the solid side pins used to fix the socket), so I tried to contact Opencockpits to show the problem and ask for a solution. Ok another disapeared people, I feel like a stupid one in the world of simulation spending money in trash, or anyway spending with non professionnal people who wants only to feed their fu...ing pockets with no mercy concerning their customers.

Be careful friends, in this world of simulation you'll find too many thras peaople in your way.


Disappointed with Cockpitforyou and Opencockpits, cheap throttles, cheap and bad quality modules and no support

Cheers

Mario DANTAS

France

Offline Trevor Hale

  • Administrator
  • I am chained to this website!
  • *
  • Posts: 3,244
    • Cockpitbuilders.com
  • First Name: Trevor
  • Home Location: New Liskeard, Ontario
Re: Cockpitforyou, Opencockpits no support from both
« Reply #1 on: February 01, 2017, 05:34:38 PM »
Hi Mario.


This indeed is a problem with this hobby.  There are more people trying to offer products that just don't make the cut. Some companies will make something cheap and sell for a high margin. Unfortunately it makes all of us more cautious in our quest for the perfect vendor. Keep in mind though there are also reputable companies that have product failures once in a while. You just can't put them into the same category. I just hope you can get your issues solved. Keep trying to contact the vendor and let us know how you make out.
« Last Edit: February 01, 2017, 06:28:17 PM by Trevor Hale »
Trevor Hale

Owner
http://www.cockpitbuilders.com

Director of Operations
Worldflight Team USA
http://www.worldflightusa.com

Offline tennyson

  • Forum GURU
  • *
  • Posts: 463
  • Aviation Enthusiast
  • First Name: Frank
  • Home Location: Brisbane, Australia
Re: Cockpitforyou, Opencockpits no support from both
« Reply #2 on: February 01, 2017, 06:12:32 PM »
Well,
I can tell you the opposite story.

I bought the same Gold throttle and have had my share of teething troubles.

Torsen, who's native tongue is German, is always on the ProSim forum and regularly helps out people with problems there.

He has always answered my emails and has given me superior service. I have no complaints.

He, like most small manufacturers, are stretched to the limit, supplying quality parts at minimum price and then spending an enormous amount of time with after-sales service.

His products are well made and certainly good value for money.

When you consider the myriad of problems that can and do exist within our hobby, after sales must take up an enormous amount of time.

I'm not saying this in your case, mate, but sometimes damage and incorrect set-up is the customers fault and it's really easy to sit on the sidelines bashing manufacturers all day.

I hope that you get your problems sorted, he's a good, honest bloke, as I've found from my dealings with him, so check out the ProSim forum and good luck.


Frank


Offline mariodantas

  • Forum GURU
  • *
  • Posts: 91
  • FlightSimmer
    • sim-services
  • First Name: Mario
  • Home Location: Ballancourt sur Essonne (91) - France
Re: Cockpitforyou, Opencockpits no support from both
« Reply #3 on: February 02, 2017, 01:21:03 AM »
Yes of course every one of us may have a different story to tell, maybe a good one or a bad one as in my own case.

In the opencockpits cas I mean is there any difficulty to fix the usb socked to the PCB board using the side fixers ?, I must tell you that after that I removed 1 by 1 all usb modules from my pedestal and ALL OF THEM have the same problem, the USB-B sockets are only fixed by their own 4 pins, that's a very bad practice, I bet that you can't plug / unplug your cable more than 10 times without detach the socket, I'm very sorry but I can't qualify that as quality items.

In the cockpitforyou case, Torsten have a support email and also a phone number, why searching Torsten in the forums ?, when we're about to decode to buy  TQ, Torsten answers our mails in a 30 minute basis, now that we have issues and want to know more about how to resolve it (even if it must be done by ourselves) Torsten doesn't exist anymore.

So in fact any one of us can tell a different story.

For the OC modules (those damages) I bought USB-B sockets from conrad and will replace them all, will drill little side holes to weld the fixers and get a solidd well fixed socket.

For Cockpitforyou I don't care abour warranty and will open the TQ, check for damaged gears (i'm almost sure that the problem is the lever gears) and replace it with steel ones or aluminium ones.

In the future I'll buy from flybycockpits (as I was in their installations a few days ago and saw by myself the sturdy quality of their products), CPFlight as the products perform well, now with ethernet support, or simworld with theyr simbox allowing you to swap USB port without loosing configuration. No more cheapers in the market for me.

Offline roarkr

  • CockpitBuilder
  • *
  • Posts: 4
  • Aviation Enthusiast
  • First Name: Roar
  • Home Location: Norway
Re: Cockpitforyou, Opencockpits no support from both
« Reply #4 on: February 10, 2017, 06:28:10 PM »
My experience with Opencockpits products is VERY good and their SIOC software is very well suited for flightsiming. In my view they deliver very good quality to a very competitive price.



roarkr


Offline Mach7

  • Forum GURU
  • *
  • Posts: 194
  • Aviation Enthusiast
  • First Name: james
Re: Cockpitforyou, Opencockpits no support from both
« Reply #5 on: February 10, 2017, 06:40:48 PM »
I think with Open Cockpits you are dealing with a bit of a language issue. I have had trouble with support, but find there product very good quality.

 

Recent Posts

Immersive Display Warping Stopped Working
by ZK CWD
[Today at 06:17:56 PM]
737 OEM Panels
by bernard S
[Today at 05:16:25 PM]
New 737 builder here. P3D/PS or X-Plane?
by kurt-olsson
[Today at 03:06:41 PM]
x737 v5 released
by kurt-olsson
[Today at 12:59:15 PM]
Another great custom addition from Ruscool...
by 737NGer
[Today at 08:49:43 AM]
Widetraffic for V4
by Ed
[July 22, 2017, 06:28:37 AM]
Starting to feel like an addict...
by kurt-olsson
[July 21, 2017, 03:53:36 PM]
3D Printed Force Feedback Yoke
by Jay 737
[July 21, 2017, 06:44:29 AM]
use pedestal circuit breakers
by mickc
[July 20, 2017, 04:47:45 AM]
737-800 Arduino X-Plane Build
by kurt-olsson
[July 19, 2017, 03:19:26 PM]
737NG Cockpit Floor Rivet Sizes and Locations
by bernard S
[July 19, 2017, 12:38:49 PM]
New Cockpit Builder - Project Changes
by blueskydriver
[July 19, 2017, 10:14:24 AM]
Opions / Reviews on NFS Yokes, CFY TQ, and FDS Rudder
by airupthere
[July 19, 2017, 08:40:46 AM]
5VDC dimmer required
by Aerosim Solutions
[July 18, 2017, 06:46:12 PM]
New supplier for your sim
by Fcoq
[July 18, 2017, 05:29:29 AM]
Weber seat restoration
by blueskydriver
[July 18, 2017, 02:01:12 AM]
Tiller Steering Airbus
by eduardohbm
[July 17, 2017, 08:59:09 PM]
Air vents for sale (SOLD)
by 737man
[July 17, 2017, 01:36:40 PM]
HEY GUYS! WANNA SPEED UP YOUR COMPUTER?
by kurt-olsson
[July 17, 2017, 02:22:02 AM]
Eastern Airlines 727 Cockpit Layout Diagrams?
by DC9legacy
[July 16, 2017, 10:19:31 PM]
Revolution Simproducts V2.0 Plug & Play Throttle help
by Garys
[July 16, 2017, 04:45:57 PM]
WidevieW
by Ed
[July 16, 2017, 01:44:31 PM]
737 CDU for sale
by pierclav
[July 15, 2017, 04:15:39 AM]
P3D v4 Multi Channel
by Nat Crea
[July 15, 2017, 02:54:56 AM]
Calculating amp draw
by Mach7
[July 14, 2017, 10:49:53 AM]
CRJ cockpit for sale
by Goodenough
[July 13, 2017, 04:27:04 PM]
OEM Duct pressure gauge
by jackpilot
[July 13, 2017, 12:38:17 PM]
Looking for 2 eyeball ducts fr my 737 cockpit
by jackpilot
[July 13, 2017, 10:28:52 AM]
Advice on room size
by Caflyt
[July 13, 2017, 05:54:56 AM]
How to correct crab angle view question
by ebaw
[July 13, 2017, 03:35:16 AM]