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Instructor Station by Luis Gordo (Official Forum) => Product Support => Topic started by: dalpi on February 03, 2017, 04:01:05 AM

Title: Crash on 3.46 startup
Post by: dalpi on February 03, 2017, 04:01:05 AM
Hi Luis,

I'm getting a crash on startup (sceenshot attached).
Running on Windows 7 x64 with .NET Framework 4.5.2 and Microsoft Speech SDK 5.1.
I already tried 3.46nv but that did not help (what is nv by the way?).

Any idea?

Chris
Title: Re: Crash on 3.46 startup
Post by: luisgordo on February 06, 2017, 06:31:59 AM
Hi Chris,

Please send me an email or PM with the details shown on the error message, so I can troubleshoot for you.

"nv" stands for "no voice" - that version has voice capabilities turned off, for greater stability in most systems.  Many people don't use those features anyway.

Looking forward to sort out your troubles.

Cheers,
Luis
Title: Re: Crash on 3.46 startup
Post by: dalpi on February 06, 2017, 10:01:33 AM
Hi Luis,

Do you need the entire list from the error message I attached to my first post?

Chris
Title: Re: Crash on 3.46 startup
Post by: luisgordo on February 07, 2017, 05:57:52 AM
Chris,

Yes, that would be helpful.  Any other information you get on-screen for this error might be helpful too.

Thanks,
Luis
Title: Re: Crash on 3.46 startup
Post by: dalpi on February 15, 2017, 02:55:27 AM
Hi Luis,

Sorry for the delay. Here's the full message:

Protokollname: Application
Quelle:        Application Error
Datum:         03.02.2017 10:41:41
Ereignis-ID:   1000
Aufgabenkategorie:(100)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      instructor-pc
Beschreibung:
Name der fehlerhaften Anwendung: istation.exe, Version: 3.4.6.0, Zeitstempel: 0x584e10b0
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.1.7601.17651, Zeitstempel: 0x4e211319
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0000b9bc
ID des fehlerhaften Prozesses: 0xeac
Startzeit der fehlerhaften Anwendung: 0x01d27e01b591d9cb
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\iStation\istation.exe
Pfad des fehlerhaften Moduls: C:\Windows\syswow64\KERNELBASE.dll
Berichtskennung: f700109a-e9f4-11e6-8ae4-f46d04d0ddb2
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-03T09:41:41.000000000Z" />
    <EventRecordID>100267</EventRecordID>
    <Channel>Application</Channel>
    <Computer>instructor-pc</Computer>
    <Security />
  </System>
  <EventData>
    <Data>istation.exe</Data>
    <Data>3.4.6.0</Data>
    <Data>584e10b0</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.17651</Data>
    <Data>4e211319</Data>
    <Data>e0434352</Data>
    <Data>0000b9bc</Data>
    <Data>eac</Data>
    <Data>01d27e01b591d9cb</Data>
    <Data>C:\Program Files (x86)\iStation\istation.exe</Data>
    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
    <Data>f700109a-e9f4-11e6-8ae4-f46d04d0ddb2</Data>
  </EventData>
</Event>

Best regards,

Chris