Hello,
Someone has ordered the yoke 737 from ACE.
In my case I ordered one on 29/12/2011 and still waiting.
And there is no answer to my e-mail from this company.
I am concerned, I am left with the service.
10 days ago they reply on of my many mails answering that they will give me my tracking number. No news after this mail.
I was wondering if for you it is the same.
Regards.
I would not worry too much.
Ali will probably contact you
Jack
I would not worry too.
Same happened with my dual linked yokes for 5 days.
I received an e-mail from Ali. He was too busy building. He will contact you for sure.
This is how it goes with our hobby, we have to deal with these kind of "delays".
Regards,
Nick
After seeing the email to me from Karim, I contacted Ali, and passed on his concerns. Since then he has responded to Karim and everything is fine. Unfortunately we all get caught up in the "Buy it now, Want it now" We all know this does not happen in this hobby.
Best regards,
Trev
PS Ali, passes on his best to all of us.
I'm biting my tongue because I'll be flamed, but be prepared to potentially wait for months after being told you will be sent a tracking number "on Monday".
I waited as well, but in the end received a great product that was well worth the wait. Do plan ahead, but you'll enjoy what you get!
+1 on build quality. I have couple of real Boeing yokes and I'm going to keep using my ACE yoke as my main stick. It's a real close ringer (almost exact) for the real deal -except- I didn't have to re-engineer and wire it! You don't get them overnight but you'll be glad you waited and worried!
dave
So sorry you had issues. Best of luck with your situation. Let us know if it works out for you.
Good day,
I am Patrick Fuchez, from Tours, in France and i have the same problem that "vuelosat".
I order the yoke, the 2 december 2012, by pay pay.
Ali tell me "
Sorry for the delays. We cannot ship because of missing some parts.
We are waiting on them from a vendor, so it seems like we will ship it 1st February .
Ali"
and "They are out of stock because we are manufacturing them.
Your order will ship before everyone else.
Your payment is secure we are working on it."
Since after many and many mails no answering.....
What can i do ?
Thanks very much for your aswer and good week and
fufu :angel:
OmniAtlas,
Be prepared to wait six to eight months. If you get it sooner, then that is a bonus. Ali's timelines are a well known and should not surprise anyone by now.
The only real issue is he tends to get caught up and not answer emails. That can be concerning, but at the end of the day you will get everything you paid for.
With that said, you will NOT be dissatisfied with what you get. There are no yokes out there that compare.
I'll second what Warren said, although my wait was closer to three months. He did give a few dates that he blew through without notice or response.
While communication is not Ali's strong suit, he builds a real work of art and in the end its worth the wait. I'll be buying another from him.
Ali might make a great yoke but IMHO there aint nothing like the real thing.
My advice....get some yokes on ebay with the columns if possible or from APHS and make them yourself. You will be much happier in the long run and you will know how to repair and replace pots etc yourself. I think it will be less expensive also than buying a replica. Plenty of real ones out there if you look.
Scott
For once !! (every rule has an exeption,) I disagree with you Scott.
I have both, side by side, and honestly I do not think you could tell which is which, both visual and feel (feel = holding it) except maybe the click of the push switch on the real one.
As for dynamic feel, unless you go as far as David Allen in load control, whatever we can create at great effort with springs or dampers is matched by Ace yokes.
Just my ¼¢ :D
Sorry Jack, I agree with Scott on this one. Ive used another members Ace dual yoke system and he knows my thoughts very well on them. If these were in a respectable price point I would have said they were great value but unfortunately they are not. These are garbage for the price you pay. I cant comment on the single Yoke version.
Having used the dual yoke version , I would never recommend them to anybody else and would do as Scott suggests and build your own or look at Northern Flightsim if they are within budget.
Gary
That is a great reason to buy the ACE OmniAtlas and you cant go wrong. You could also take a look at the ones from Precision Flight Controls. They are very nice also and some members here have them. Great service and a great product. Has a square column but you'd never notice in the dark :-)
Scott
Hi,
Thank you for your answers.
I am going to arm myself with patient and to wait with enjoyment !!!
P. Fuchez
Here we go gentlemen...
An alternative to the dual yokes. Jump on it now as you WILL NOT find them cheaper:
eBay auction: #221191492223
The trip reminders are a nice bonus.
Quote from: OmniAtlas on February 20, 2013, 09:23:00 PM
Real yoke conversion for use in flight sim, too expensive.
Actually will cost about 1/2 the price of buying from a manufacturer if you do it yourself and that includes buying the yoke and column . Just because you don't have the skillset, don't put the blame as the price. Most of us here had no idea about electronics, welding,carpentry or software skills when we started. We picked all if this stuff up along the way
Gary
One sure thing:
Real aero parts, if properly linked to whatever actuation mechanism with proper materials (meaning no plastic or MDF) will outlast you and your sim.
No issue with reliability.
Quote from: Garys on February 21, 2013, 08:21:58 AM
Quote from: OmniAtlas on February 20, 2013, 09:23:00 PM
Real yoke conversion for use in flight sim, too expensive.
Actually will cost about 1/2 the price of buying from a manufacturer if you do it yourself and that includes buying the yoke and column . Just because you don't have the skillset, don't put the blame as the price. Most of us here had no idea about electronics, welding,carpentry or software skills when we started. We picked all if this stuff up along the way
Gary
for the record, I'm still dumb on all that....but it flies :)
:) I know what your saying. Just trying to give Ben a nudge. He might just surprise himself.
Gary
For the record, i am still missing two inox rings from my dual ace yokes, bought more than a year ago, eventhough promised to be delivered...
Hi,
Anyone knows what pot type do i need to be replace in a ACE yoke?
I need to do it on my capt yoke because elevator pot is faulty after some checks... :(
thanks,
Carlos,
these are the hall effect sensors I got if you decide to take that route:
70152972
HRS100SSAB180 $28.410
Sensor, Position, Hall Effect, Rotary, 5VDC, Stainless Steel Shaft, 180deg.
70152986
HRS100SSAB090 $28.410
Sensor, Position, Hall Effect
Pay particular attention to the limits... on is 90 degrees and one is 180.
I got them from allied electronics. I have NOT installed them yet as my systems seem to be gone now, but I have them just in case things go bad down the road. I have pulled the elevator pot out and it is a fairly simple thing to change though. The aileron on the other hand could pose a problem as you will have to get in behind the yoke and the ACE yokes are no less comlicated than a real one.
Warren
Quote from: fsaviator on March 15, 2013, 11:36:10 PM
Carlos,
these are the hall effect sensors I got if you decide to take that route:
70152972
HRS100SSAB180 $28.410
Sensor, Position, Hall Effect, Rotary, 5VDC, Stainless Steel Shaft, 180deg.
70152986
HRS100SSAB090 $28.410
Sensor, Position, Hall Effect
Pay particular attention to the limits... on is 90 degrees and one is 180.
I got them from allied electronics. I have NOT installed them yet as my systems seem to be gone now, but I have them just in case things go bad down the road. I have pulled the elevator pot out and it is a fairly simple thing to change though. The aileron on the other hand could pose a problem as you will have to get in behind the yoke and the ACE yokes are no less comlicated than a real one.
Warren
Many thanks Warren, I will try your suggestion on another post and if not solve I will order this ones !
Trevor Hale,
I noticed you have contact with Ali.
I too have been left hanging for about 2 months.
Ali said he was ready to ship in early June. I paid. Then no communications thereafter.
Is he OK? Alive and well?
What happens next?
Can you forward contact info? Is there a business phone? Is there a business address?
I am working for a government contractor who ordered this stuff.
Thanks!
John
Quote from: Trevor Hale on March 26, 2012, 09:51:48 AM
After seeing the email to me from Karim, I contacted Ali, and passed on his concerns. Since then he has responded to Karim and everything is fine. Unfortunately we all get caught up in the "Buy it now, Want it now" We all know this does not happen in this hobby.
Best regards,
Trev
PS Ali, passes on his best to all of us.
Hi John, Sorry I missed this... I haven't talked to Ali in a very long time.. Could be over a Year, I can't remember. In any Case, I will try to PM him, you can do the same from here.. From my experience though there are two sides to every story, until I speak with Ali... I really don;t know what is going on with him. I hope that his customer service hasn't gone down the crapper. When he got started he was pumping Yokes out and providing very good service. I have no Idea why things may have changed for him, but he really needs to stay honest with people and keep them updated. People in this hobby don't mind buying things that are delayed, if they are informed of the delays. But there is a difference between delays and excuses.
I hope Ali is ok, but on the other hand I hope you get the results you expected. The product that I remember was very well build and of top notch quality.
Best of Luck.
Trev
Trevor,
Thanks.
I am sorry to hear that.
I am still waiting, now 4 months later...
Paid and told they will be getting a tracking number, and then no communications.
John.
That is absolutely unacceptable. Well it is one of those things that I now will chalk up as a learning experience. I am very disappointed that you have been treated this way, and to be honest I am shocked.
There is no excuse for this and I would have to say moving forward we should all learn from this experience. As far as I am concerned his reputation has be seriously tarnished. I don't take that stuff lightly. There is no possible excuse for you to have waited this long.
If you do manage to get ahold of him, tell him that I would really like to hear his explanation on this one.
Please keep me informed.
Trev
Over the years I keep seeing sad stories like this concerning Ali on this and other forums
Whilst it will not help John, I would hope that others reading this thread will stop rewarding such appalling service by continuing to place orders. No orders might be the best way to force a change in Ali`s priorities
David
Hi Everyone,
I have unfortunately experienced exactly the same situation with Ali from ACE. I am still waiting on the 737 yoke I purchased four months ago to arrive!
I initially sent Ali an email before making the purchase asking what his lead time was to which he replied straight away with 4-6wks. I proceeded with the purchase and then as with so many other customers we are only now beginning to realize, absolutely no response after sending Ali email after email after email.
His phone number is disconnected also.
He did finally send one email in September and said he could send it to us in 2-3 business days, but now again he has disappeared.
In our last email we have no other choice but to advise him that we will need to contact the authorities. He cannot take people's hard earned money and then ignore his customers.
Is anyone in Canada able to guide us on who we can contact since we are in Australia? The Brampton police department perhaps? Would they be able to do anything about it?
Thanks
Steve
Steve -
The only practical way to deal with this is via PayPal or your credit card company depending on how you made payment. If they are unable to either contact him or get a satisfactory explanation of his side of the story they are obligated to refund your money within 30 days. Some credit card banks will refund your money immediately subject of course to their verification of the problem within 30 days. I have successfully resolved bad purchases like this on two occasions with just a mere phone call to the bank.
Fred K
A paypal claim for refund is time limited, and by the timelines given here, they are well beyond them. You can try, but doubtful you will get resolution from them.
Mine took a long time to receive and like others pointed out, he blew through several deadlines of shipment and emails of "Hey I'm shipping Friday". Seems like its ogtten worse though, at least he responded to my mail.
I think the guy should be in prison!! Many people have paid him money and many have never received anything!! I may be wrong but he did the same under a previous product brand name as well!!
Rhys.
Rhys
Agreed!
David
The sad part about all of this is initially for the first year or so he was very good with orders. [FACT]
I even visited his shop and was impressed by his setup. [FACT]
Unfortunately it is my personal opinion in this hobby that some rare vendors can turn out this way [MY OPINION]
It's not the first time we have heard this story. [FACT]
If there is anything I can do to help please let me know.
Trev
EDITED for clarity.
Hi All,
Thanks for the advice. Interestingly I got a response from Ali!!! He says he will ship by this weekend. Let's see what happens. I really didn't want to report it to the authorities, I'm not that kind of person, but I have given him 3 days to provide confirmation of the shipping details.
Steve
Steve,
Any luck hearing from Ali?
Did you ever get your things?
I am going on 7 months now.
John
Hey guys: I emailed ALI a while back inquiring about his yoke. He did reply almost a week later and said the yoke had a TWO WEEK turn around. I did a little research and I ran into this website and saw your posts, and that put me off right away. Matter of fact , after all the horror stories, I am now not going to order. I sent ALI another email and stated that until all these issues were resolved, I would not order. That was 3 days ago, no reply yet ...
Well done Jorge, though it must be very disappointing for you. If more people followed your action then Ali may finally learn to behave professionally
David
Well folks, looks like Ali is not improving. I'm building a cockpit with a friend and he ordered a Yoke just before new years Eve 2013. Guess what, it's not shipped yet and Ali is not responding since two months. I should have run into this site before ordering but you guys are my last chance, may be Trevor can help! I would appreciate that! Cheers, Miguel
For the prices he charges... better off getting the genuine article and interfacing yourself.
Hi Miguel,
Unfortunately I doubt there is anything I can do. I totally am disappointed with the way he has behaved, and really can't believe he hasn't taken his website down. It appears as though He continues to take peoples money and orders and doesn't talk to them or service them. In Canada we call this Fraud! Unless there are people he is dealing with that I don't know about.
I have this site so that people can stay informed with changes in this hobby, and I feel very bad for you guys that got ripped, all I can do is continue to inform people. I just wish he would come clean about his business intentions and remove his website and stop behaving like he is to people.
It just isn't right.
Thanks Trevor. I will then go ahaed and inform the authorities as beeing located in germany there is not a lot more I can do.
I'll keep you guys informed!
Please do and good luck. I really hope you can recover your losses
Have a business address? IIRC he's in Brampton or atleast his PO Box is... I live there so no problem in paying a courtesy call.
I'm also on good terms with a few Detectives in Peel Regional Police (which covers this jurisdiction).
Gents.
I would like to reiterate my dissatisfaction with this businesses practices and their code of conduct. I am also a Canadian, and do not want to be painted with the same brush that this Canadian business is being brushed with. I would like to also Caution anyone who continues to do business with this person as clearly the business is in some kind of difficulty.
For the benefit of the members here, and for the benefit of our hobby I am going to close this thread. I just want to leave it as a warning to anyone looking to purchase from this company to think twice and good luck.
Trev