Great Story-OpenCockpits and Customer Service

[blueskydriver]

Today, contacted OpenCockpits (OC) about service on some items purchased in November of 2009 and what a great experience!

The story goes like this: It is normal for us to purchase parts for the sim well in advance of the time that they're needed. This way we're not wasting time waiting for shipments; especially from Europe, New Zealand, Australia, or Spain. Thus, we purchased an OC Overhead Gauge Set and an USB Servos Card back then. After checking the items initially for shipping damage and found none, we put the items on the shelf until install time.

Install time was this past week and problems were found with two servos on the gauges and the USB Servos Card. So, sent an email to OC and explained the issue to Customer Service/Sales. Within in a matter of hours, got a reply and they're going to replace the items, as they do understand this situation.

Therefore, in our opinion, OpenCockpits is one of the best simulation parts companies out there with awesome service! Highly recommend them...

Thank you OC.

Blueskydriver's Team

[autocadplease]

Thanks for posting. Good to know!